Shipping Policy

Shipping Policy for The Bikini Block

At The Bikini Block, we are committed to providing our customers with exceptional service and quality products. We understand that timely and secure delivery is a crucial part of the shopping experience. Below is our shipping policy, which includes important information regarding the delivery of products purchased from our store.

Shipping Confirmation and Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes a tracking number and link to track your package in real-time. We encourage our customers to monitor their shipments to ensure smooth delivery.

Delivery Responsibility

Please note that The Bikini Block's responsibility for your package ends once it has been confirmed as delivered by the shipping carrier. This means that once the shipping carrier has marked your package as delivered to the address provided during the checkout process, The Bikini Block is no longer responsible for the package. This includes, but is not limited to, loss, damage, or theft of the package after confirmed delivery.

Address Accuracy

It is the customer's responsibility to provide an accurate and secure delivery address at the time of purchase. The Bikini Block cannot be held responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping fees for reshipment.

Missing or Stolen Packages

In the event that your package is marked as delivered by the shipping carrier but you have not received it, we recommend the following steps:

  1. Check the Shipping Details: Double-check the delivery address on your order to ensure it was correct.
  2. Look Around the Delivery Location: Sometimes carriers leave packages in safe places to protect them from theft or weather.
  3. Check with Neighbors or Building Management: Your package may have been accepted by neighbors or building management for safety.
  4. Contact the Shipping Carrier: Use the provided tracking information to inquire about the specific delivery details with the carrier.

Please understand that once a package has been confirmed as delivered by the shipping carrier, The Bikini Block is not liable for non-receipt claims. We encourage customers to take these steps to locate their packages as we are unable to offer replacements or refunds for orders confirmed delivered by the shipping carrier.

Contact Us

For any questions regarding our shipping policy or for assistance with tracking your order, please contact our customer service team. We are here to help ensure your shopping experience is as seamless and enjoyable as possible.